Frequently Asked Questions

To help you, here are our frequently asked questions.

However, if you do not find the answer to your question, do not hesitate to contact us.

What is a “book”?

A Reliez‑vous book is an online memory book composed by several people together.

This is all at once:

  • the project of an organizer, who invites contributors to share posts,
  • the collection of shared posts of all contributors,
  • one or more printings of the layout of the posts.
How do I create a new book?

Follow these steps:

  • In the banner, click on “Get started”.
  • Sign up for an account on Reliez‑vous.
  • Let yourself be guided by the creation steps.
How can I invite contributors to contribute?

As the organizer, follow these steps:

  • In the menu, click on “Album”.
  • Click on “Invite”.
  • Click (below the message) on “Copy message”.
  • In the messaging application for the channel of your choice (email, SMS, Messenger, Skype, WhatsApp, etc.), paste the message, customize it optionally and send it to contributors.
How do I contribute to a book?

To become a book contributor, you must receive a message from the book organizer inviting you to contribute.

Follow these steps:

  • In the message from the organizer, click on the invitation link.
    The invitation link corresponds to a URL of this form:
    https://www.reliez-vous.fr?invitation=0re1li2ez33vo4us55aux66au7tr8es9
  • Click on “Join”.
  • Define your signature, which will accompany your posts.
  • Optionally, sign up for an account on Reliez‑vous.
  • Add your first post.
Can I remain a “temporary contributor”?

When adding your first post, you are offered to sign up for an account on Reliez‑vous or to remain a “temporary contributor”.

If you create an account, you can later log in to Reliez‑vous to edit your posts. If you remain a temporary contributor, you will not be able to.

How do I add a post?

Follow these steps:

  • In the menu, click on “Album”.
  • If you are the organizer, click on “Contribute”.
  • If you are a contributor, click on “Start contributing” or “Keep contributing”.
  • Choose a question for your inspiration.
  • Enter title and text.
  • Optionally, add one or more images. To add an image, click on the image icon, then choose an image file. Or drag & drop an image file.
  • Click (under the post) on “Save”.
How do I edit a post?

Follow these steps:

  • In the menu, click on “Album”.
  • If you are the organizer, click on “post” or “posts”.
  • If you are a contributor, click on “See all posts”, then on “See my posts”.
  • Click on the post, then on .
  • Edit the post.
  • Click (under the post) on “Save”.
How do I add an image to a post?

Follow these steps:

  • In the menu, click on “Album”.
  • If you are the organizer, click on “post” or “posts”.
  • If you are a contributor, click on “See all posts”, then on “See my posts”.
  • Click on the post, then on .
  • Click on the image icon, then choose an image file. Or drag & drop an image file.
  • Click (under the post) on “Save”.

You can add a maximum of 5 images per post. If you want to add more images, you can add more posts.

How do I remove an image from a post?

Follow these steps:

  • In the menu, click on “Album”.
  • If you are the organizer, click on “post” or “posts”.
  • If you are a contributor, click on “See all posts”, then on “See my posts”.
  • Click on the post, then on .
  • On the image, click on .
  • Click (under the post) on “Save”.
How do I rotate an image in a post?

Follow these steps:

  • In the menu, click on “Album”.
  • If you are the organizer, click on “post” or “posts”.
  • If you are a contributor, click on “See all posts”, then on “See my posts”.
  • Click on the post, then on .
  • On the image, click on .
  • Click on or to rotate left or right, then click on “Validate”.
  • Click (under the post) on “Save”.
What is the resolution of an image?

When printed, an image occupies a given area. Its resolution is the ratio between its width (or height) expressed in pixels and the width (or height) of the area it occupies.

Resolution is expressed in pixels per inch, or dots per inch, abbreviated as dpi. An inch measures 2.54 cm. So, for example, when printed on a 2.54 cm wide area, an image with 500 pixels width has a resolution of 500 dpi.

In printing, for printing a book, the resolution of an image is satisfactory if it is greater than or equal to 300 dpi. So in the previous example, when printed on a 2.54 cm wide area, the image (with 500 dpi resolution) has a satisfactory resolution.

During book layout generation by the Website, the area occupied by an image is calculated so that its resolution is always greater than or equal to 300 dpi. Therefore, in the previous example, the largest width of the surface that can be occupied by the image (with 500 pixels width) will be 4.2 cm. The result is simply obtained by multiplying by the factor 2.54 / 300.

Here are some other examples of the largest width (or height) that an image can occupy when printed, based on its width (or height) in pixels:

Width in pixels Printed width
500 4.2 cm
1000 8.5 cm
1500 12.7 cm
2000 16.9 cm
2500 21.2 cm
3000 25.4 cm
3500 29.6 cm
4000 33.9 cm
Why do I need to add images larger than 400 x 400 pixels?

When the size of an image is too small (200 x 200 pixels for example) an alert is displayed: “Please choose a larger image. The image size is 200 x 200 pixels. It must be larger than 400 x 400 pixels.”

To understand how size of an image, expressed in pixels, determines the largest area that can be occupied by that image when printed, see the question “What is the resolution of an image?”.

The minimum required image size is arbitrarily set to 400 x 400 pixels. For example, a 200 x 200 pixels image prints on an area only 1.7 cm wide. Readers generally prefer more visible images!

Can I correct spelling mistakes in a post?

Reliez‑vous does not provide a spell checker.

To check the spelling of a post, we suggest that you copy/paste its text into a software with a spell checker (OpenOffice for example) or into an online spell checker website (Scribens for example).

How do I remove a post?

Follow these steps:

  • In the menu, click on “Album”.
  • If you are the organizer, click on “post” or “posts”.
  • If you are a contributor, click on “See all posts”, then on “See my posts”.
  • Click on the post, then on .
  • Click on “Remove post”.
How do I edit my signature?

Your signature is specific to each book to which you contribute.

Follow these steps:

  • Beforehand, in the menu, click on “My space / My books”, then click on a book.
  • If you are the organizer, click on , then on “Edit my signature”.
  • If you are a contributor, click on “Edit my signature”.
  • Edit your signature.
  • Click (under your signature) on “Save”.
Can I attach a PDF file to a post?

Reliez‑vous does not allow you to attach a PDF file to a post.

To retrieve the text or images from a PDF file, which you can then enter in your post, we suggest that you use a website to break down your PDF file online into its different elements (I love PDF for example).

What are my duties as an organizer?

The organizer is solely responsible for all contents of the book (see Book organization in terms of service). After book contribution deadline, the organizer agrees to check the contents and correct them if necessary.

As the organizer, follow these steps:

  • Click on “post” or “posts”.
  • Check all posts. Correct them if necessary.

After the book contents have been approved, the book cannot be edited.

Can I help a contributor share posts?

As an organizer, you could be contacted by a contributor who does not have the necessary skills to add his own posts.

In this case, follow these steps:

  • In the menu, click on “Album”.
  • Click on “Help contributors”.
  • In the “Contribute in place of a contributor” section, click on “Substitute for a contributor”. You will be logged out of your organizer account and logged in as a new contributor.
  • Proceed as a contributor would contribute.
  • In the menu, click on “My space / Log out”. You will be logged back into your organizer account.
Can I help a temporary contributor log in again?

As an organizer, you could be contacted by a temporary contributor who would like to log in again to Reliez‑vous to edit his signature or his posts.

In this case, follow these steps:

  • In the menu, click on “Album”.
  • Click on “Help contributors”.
  • In the “Reconnect a temporary contributor” section, choose the temporary contributor.
  • Copy the reconnection link.
  • Send the link to contributor.
When can I print?

Printing consists of making a layout of the posts and ordering its printing.

The organizer can print the book when the contribution deadline is reached. Then, optionally, he can share his order with any person of his choice to allow him to view it and order it again.

The organizer can move forward or backward the contribution deadline.

How can I move forward or backward the contribution deadline?

As the organizer, follow these steps:

  • In the menu, click on “Album”.
  • Click on , then on “Edit contribution period”.
  • Edit contribution deadline.
  • Click on “Save”.

The contribution period must remain less than 10 weeks.

How do I print?

As the organizer, follow these steps:

  • In the menu, click on “Album”.
  • Click on “Layout”.
  • Let yourself be guided by the layout steps.
  • Optionally, customize the layout.
  • Check the layout by scrolling through the pages.
  • Click on “Order”.
  • Let yourself be guided by the ordering steps.
How can I customize the layout?

As the organizer, follow these steps:

  • Start the layout.
  • Click on “Customize”.
  • For the success of your customization, take the time to read our advice.
Can I pause the layout?

You can pause the layout at any time and resume it later. Modifications made to the book content will be integrated.

How can I print the cover image in full-page?

The book image can appear full-page on the cover (known as “bleed-edge” printing) if its size is large enough for the print format.

To understand how size of an image, expressed in pixels, determines the largest area that can be occupied by that image when printed, see the question “What is the resolution of an image?”.

Here are the sizes required, depending on the print format:

Format Minimum for full-page display
A4 2658 x 3686
A5 1926 x 2658

Images sizes are expressed in pixels.

You can see the cover image size and sizes required for its full-page display.

As the organizer, follow these steps:

  • Start layout customization.
  • Click on the front cover.
  • Click on “Understand image display”.
How can I replace the cover image?

As the organizer, follow these steps:

  • In the menu, click on “Album”.
  • Click on , then click “Edit title and cover image”.
  • On the image, click on .
  • Choose a new image.
  • Check that the new image size matches the desired size.
  • Click on “Save”.
Why can't I enlarge some images?

During book layout, the maximum area occupied by each image is constrained by its size.

To understand how size of an image, expressed in pixels, determines the largest area that can be occupied by that image when printed, see the question “What is the resolution of an image?”.

What is the fonts' size?

Here is the correspondence between fonts size and size expressed in points of a standard font:

Font size Point size
Small 9
Medium 11
Large 13
Extra large 17
How can I group several posts on the same page?

Several groupable presentations can be grouped within the same page, when sorting posts.

Depending on each post, you can choose between one or more presentation templates, in ascending order of size. If the smallest template can be grouped, appears the mention “Groupable presentation”.

As the organizer, follow these steps:

  • Start layout customization.
  • For each post to be grouped, click on its page.
  • If the template presentation is customized, click on “Restore standard presentation”.
  • In the “Template” tab, click on until template n° 1 is selected.
  • If appears the mention “Groupable presentation”, click on “Save”.

When sorting posts, groupable presentations are displayed framed. They can be grouped in the same page, within the limit of the available space.

As the organizer, follow these steps:

  • Start layout customization.
  • Click on “Sort posts”.
  • Drag groupable post into a same page.
Can I add blank pages to the layout?

You can add blank pages after a page.

As the organizer, follow these steps:

  • Start layout customization.
  • Click on a page.
  • In the presentation editor, click on the background of the page, then in the menu on .
Will all contributors be visible in the book?

Posts of contributors appear in the book, with the optional display of their signature, but not the contributors themselves.

Therefore, only contributors with visible posts will be visible through their optional signature.

When will I have to pay?

Registration on Reliez‑vous for the creation of a book or contribution to a book is free. Payment is only made when ordering a printed book.

We invite you to consult our prices.

How do I pay?

Orders payment is made on Monetico or PayPal. During your payment, you are redirected to the secure interface of Monetico or PayPal. You can make your payment with credit card or PayPal account.

How can I see my invoice?

Follow these steps:

  • In the menu, click on “My space / My orders”.
  • Click on the order.
  • In the “Invoice” section, click on “See invoice”.
How can I download the PDF file of the printed book?

When your order is processed and for a period of 7 weeks, the digital version of the printed book is available for download.

Follow these steps:

  • In the menu, click on “My space / My orders”.
  • Click on the order.
  • In the “Digital version” section, click on “See printed book”.
  • Download the file from your Web browser.
How can I reorder the printed book?

For a period of 7 weeks, you can order the book again.

As the organizer, follow these steps:

  • In the menu, click on “My space / My orders”.
  • Click on the order.
  • In the “Order again / For you” section, click on “Order again”.
How can I allow contributors to order the printed book?

For a period of 7 weeks, you can share your order with all contributors to allow them to view and order it, identically.

As the organizer, follow these steps:

  • In the menu, click on “My space / My orders”.
  • Click on the order.
  • In the “Order again / For Attendees” section, in front of the order share, click on .
  • Choose which order to share.
How can I allow someone to order the printed book?

For a period of 7 weeks, you can share your order with the person of your choice to allow him to view and order it, identically.

As the organizer, follow these steps:

  • In the menu, click on “My space / My orders”.
  • Click on the order.
  • In the “Order again / For another person” section, copy the order link.
  • Send the link to the person of your choice. All that person has to do is click on the link to order the book.
How can I react to a malfunction of Reliez‑vous?

If you encounter a malfunction, we will be happy to help you in order to fix it as quickly as possible. Please let us know through the Contact us page.

Your explanations are important. For example, rather than: “I can't choose an image, is this normal?”, prefer: “When I click on contribute, then as I add an image, a strange little crocodile is embedded, here is the image attached.”

We thank you in advance for your understanding.

How do I unsubscribe?

If you are registered on Reliez‑vous, you can request the deletion of your account (see Unsubscribe in terms of service).